Effective Date: 06 May 2026
Leo Castle respects your privacy. This Privacy Policy explains how we collect, use and protect information submitted through our website, booking enquiry forms and direct communication channels.
1. Information We Collect
We may collect your name, phone number, WhatsApp number, email address, check-in and check-out dates, number of adults, kids and aged people, requested services, message details and booking preferences.
2. How We Use Your Information
Your information is used to respond to enquiries, check availability, prepare packages, manage bookings, send acknowledgement emails, contact you by phone or WhatsApp, and provide requested stay-related services.
3. Admin and Booking Records
Submitted enquiries are stored in our WordPress admin system as booking enquiry records. Admin users may update enquiry status such as New, Contacted, Waiting for Advance, Confirmed, Rejected or Cancelled.
4. Email Communication
When you submit an enquiry, we may send an acknowledgement email to you and an alert email to the Leo Castle admin team. Email delivery may depend on the website mail or SMTP configuration.
5. Sharing of Information
We do not sell your personal information. We may share necessary details only with trusted staff, caretakers or service partners when required to arrange your stay, food, travel support, decoration or related services.
6. Cookies and Website Data
Our website may use standard WordPress, theme, plugin or analytics-related technologies to support security, performance, navigation and form functionality.
7. Data Security
We take reasonable steps to protect enquiry and booking information. However, no website or online transmission method can be guaranteed to be completely secure.
8. Data Retention
We may retain enquiry and booking records for follow-up, customer support, accounting, legal or operational purposes unless deletion is requested and retention is no longer required.
9. Your Choices
You may contact us to request correction or deletion of your personal information, subject to booking, legal and operational requirements.
10. Contact
For privacy questions, contact Leo Castle at leocastlekodai@gmail.com, call 8668174950, or WhatsApp 8668174950.